Frequently Asked Questions

Yes, all Nectos data is stored exclusively in Switzerland. Nectos operates on Hidora SA's ISO 27001-certified Swiss infrastructure, ensuring not a single byte crosses the Swiss border. This commitment is contractually guaranteed in our Terms of Service and Data Processing Agreement (DPA).

No, Nectos never uses your data to train AI. Unlike ChatGPT and OpenAI, your conversations, documents, and queries are never used to train, fine-tune, or improve any AI model — ours or third-party. This commitment is contractually binding and included in all our DPAs.

Nectos is a sovereign Swiss alternative to ChatGPT with the same level of AI power. ChatGPT by OpenAI is hosted on US servers, subject to Cloud Act and FISA, and your conversations may train their models. Nectos is hosted exclusively in Switzerland, under Swiss law, with zero training on your data.

Nectos servers are located exclusively in Switzerland. They are operated by Hidora SA, a Swiss cloud host whose datacenters are ISO 27001-certified. No data is replicated or processed outside Swiss territory.

Yes, Nectos is fully compliant with Swiss nDSG (new Federal Act on Data Protection). Nectos is designed from inception to comply with the nDSG (in force since September 2023): data minimisation, purpose limitation, right to erasure, and data residency in Switzerland. We provide a complete DPA on request.

Yes, Nectos is compatible with Swiss banking secrecy and FINMA requirements. No data is transferred outside Switzerland: your analyses, client notes, and confidential documents remain under Swiss jurisdiction. Nectos is aligned with FINMA expectations regarding data processing.

Yes, Nectos is GDPR compliant. Our architecture is aligned with GDPR: data residency in Switzerland (adequacy decision), zero AI training, and granular access controls meet the key requirements of the regulation.

A Nectos knowledge base is a secure space where you import your documents to query them in natural language. Nectos supports PDF, Word, Excel, and text files. Example: import your contracts, then ask "what are the termination clauses in contract X?". Everything stays on Swiss infrastructure. Team and Enterprise plans allow shared bases.

Yes, Nectos web search is secure and respects your privacy. Nectos automatically anonymises your query before transmitting it to external providers. No personally identifiable information leaves your Nectos environment un-anonymised. This feature is optional and can be disabled by administrators.

Nectos gives you access to the best AI models on the market, processed in a sovereign Swiss environment. Unlike using ChatGPT or Claude directly, your data stays in Switzerland and is never used for training. Available models are indicated in your Nectos workspace.

Yes, you can cancel Nectos at any time with no commitment. All Nectos plans are without long-term subscription. You can cancel from your workspace, export your data, and no cancellation fees apply.

A Nectos token corresponds to approximately 3/4 of a word in English. The Nectos Pro plan includes 5M tokens/month (approximately 3,000-5,000 exchanges). Team: 10M tokens. Enterprise: 30M tokens per seat. Tokens are consumed per request based on message and response length.

Nectos plans adapt to your needs. Pro (CHF 29.90/month): personal space, private knowledge bases, 5M tokens. Team (CHF 49.90/seat/month): collaboration, shared spaces, admin roles, audit logs. Enterprise (CHF 99.90/seat/month): Drive/SharePoint/Confluence connectors, SSO/SAML, 30M tokens, SLA and dedicated CSM.